Help Centre

📅 Managing Your Booking

• Fees for cancelling your booking
• Fees for changing your booking
• How to change your booking
• How to cancel your booking
• Can I convert my tickets to open?
• How long will it take to receive my refund?

🪪 Check-in, Travel Documents & Tickets

• What should I do if I'm running late or going to miss my ferry?
• Can I take an earlier ferry?
• Travel regulations after Brexit
• How early do I need to arrive at the port?
• Can I check-in online for my booking?
• How and when will I get my ferry tickets?

💰 Vouchers, loyalty programmes, discounts & offers

• Do you offer resident discount on ferry tickets?
• Do you offer senior discounts on ferry tickets?
• Loyalty programmes and using a loyalty card
• Are there special offers and discounts on ferry tickets?
• Can I use my Greek Island Resident ID (M.A.N)?
• What is an Openferry voucher and how can I use it?

🐾 Travelling with Pets

• Can I travel with my pet?
• Where will my pet stay during the ferry crossing?
• What will I need when travelling with my pet?

⛈️ Delays & Sailing Cancellations

• What happens if my sailing is cancelled?
• Am I entitled to compensation if my sailing is delayed or cancelled?

📚 FAQs

💬 Contact Us

• How to get in touch with us
• Our opening hours
• Do you have a phone number?